Shipping policy
Average delivery time for all our packages:
Once an order has been placed, it takes us 1–3 business days to process it.
During the week, this takes one business day, but if you order on Friday evening or over the weekend, it may take a little longer.
Once your order has been processed, it will be shipped, and delivery takes an average of 4–9 business days. We strive to make the ordering and delivery process as simple as possible for our customers.
If you still have any questions or concerns, please don’t hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.
Placing an Order
The ordering process at Spirit GmbH is designed to be as simple as possible. First, go to the product page and add the desired product to your shopping cart. To do this, click the black “Add to Cart” button.
It’s important to check that you’ve selected the correct variants. If everything is correct, click the “Proceed to Checkout” button. On the information page, you’ll need to enter your correct address details. Make sure all information is filled out correctly. If these details are correct, you can click the “Continue to Shipping*” button.
On the “Shipping” page, you’ll have the opportunity to review the address details you’ve entered. Please also note that every delivery is completely free of charge. As a token of our appreciation, we always cover the shipping and delivery costs. You can now proceed by clicking the “Proceed to Payment” button.
In the payment options, you can choose from various payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.
Payment Methods:
- Credit Card (AMEX, Mastercard, Maestro, Visa)
- Shop Pay
- PayPal
Once you’ve selected your preferred payment method, click the “Complete Order” button, and you’ll be redirected to the selected payment method’s page. Follow the instructions on that page to complete your order. If you unexpectedly encounter any issues with your order, you can contact us at any time.
Shipping Costs
Shipping costs are USD 8.50 worldwide
Shipping Your Order
Have you found the perfect item on our website? Then you’ll surely want to enjoy it as soon as possible! That’s why we make sure your order is processed and shipped as quickly as possible.
To ensure we can offer fair prices for our products, we’ve decided to consolidate packages in large batches and ship them all at once once we’ve reached our minimum order quantity. We hope for your understanding and your willingness to help us create a better and healthier world.
Please note: Like many other online stores, we’re very busy, and delays may occur due to high demand. Please keep this in mind when placing your order. We’ll do our best to ship your order as quickly as possible.
Ship today?
To ensure your order is shipped today, please contact us via email. Our customer service team will be happy to assist you and find the right solution for you.